Join Host Andrew Hughes of Designing Digitally, and Susan Manos, Global QA Learning & Development Manager at Procter & Gamble, as they discuss how they worked together to build a Procter & Gamble Quality Program Health Assessment Simulation.The ChallengeProcter and Gamble (P&G) conduct self-assessments of the Quality Programs at all of their production, research, distribution, and warehousing facilities to ensure each one is meeting the company’s performance standards. The Quality ProgramHealth Assessment (QPHA) is the site’s self-assessment which provides a framework for the evaluation and understanding of adherence to the CorporateQuality Management System (QMS). The QPHA also helps the sites to effectively manage overall risk and foster a culture of quality and continuous improvement. This assessment is a key component in the overall risk-based approach to Quality Management.P&G created a simple eLearning module to present the QPHA principles to their employees and also developed a mentorship program to help guide their Lead Assessors in how to better conduct the conversation with site employees. However, they felt they needed an immersive training experience to better educate and qualify Lead Assessors; a life-like assessment where the learners must make observations, probe into conversations, and uncover processes or procedures that need to be improved upon on the site. P&G wanted a scenario where learners must think critically to compile facts and draw conclusions about the site’s overall quality and quality system health.Join us for the TLDCast to learn how Designing Digitally and Susan Manos worked together to create a final solution to their challenges.
Andrew Hughes and Susan Manos: A Sneak Peek into Simulated Training at P&G