Our learners are changing. They think and act like consumers. As consumers, their expectations around the quality of their workplace experiences – from their office space, to benefits enrollments, to learning, have changed dramatically. The skills we need as learning professionals have to continue to evolve as our learners do – we have to see our learning as products. Our tools and methods around really good content development aren’t enough, we have to deliver experiences and look to the field of user experience (UX) to grow our skillsets. Due to our own biases, we often design training for ourselves, but when we look to the field of UX, we should embrace the phrase “you are not the user.” The tools of UX, like design thinking, personas, journey mapping, and usability studies, will help us to continue to deliver on the quality of instruction we expect and the experience our learners expect.
The tools of UX, like design thinking, personas, journey mapping, and usability studies, will help us to continue to deliver on the quality of instruction we expect and the experience our learners expect.
