Community Showcase: Cyndi Nagel

Luis Malbas  
Yes, another member showcase and we have an esteemed guests today. Marvelous Friday, Cindy Nagel, who, you know, it's funny, we were just talking about how I feel like I've known Cindy for years. But it really has only been a couple years or so which I can't even say, like saying a couple of years doesn't even make sense to me. But I do remember, during the pandemic, you I think that was when you made your first appearance on one of our casts. And, and I remember you were in an empty office building. And you were like, the only one there and it was just kind of it was just sort of strange, like the whole thing. But But since then, you've been so active in this community, and so helpful, so instrumental in helping build like quality programming into what we do. So I'm really feel honored, honored that you're, that you're doing this, and we get to talk more just about you. Because that's important.

Cyndi Nagel  
Well, thanks for having me. I'm excited to be here. And it's one of my favorite networking groups by far. One of my favorites, for sure.

Luis Malbas  
Oh, thank you. Yeah. And you are actually a part of a lot. So. So I actually take that compliment, that there's a good one, I really, really appreciate that. And I do think that we have a lot of the same sort of values and priorities and how we look at things like this, how they should work. And, and so I think that's one of the reasons why you helping so much with these events has been, has worked so well is because, you know, kind of you have the same kind of ideas that I do so. So thank you. But enough about that. Let's talk about you. We started talking a little bit about your background, and, and that you have been an l&d veteran for over two decades, is a really, really long time doing this. And but the one thing that that I pointed out was

Cyndi Nagel  
when I was 12. Yeah. Wait, what? No, I'm kidding. I was 12 years old. Yeah. Yeah.

Luis Malbas  
But but you have done it's really like just been with a couple companies has a variety of functions. You were at sports, chalet was it sports, chalet? Belle Belkin for the last seven plus years. But the one interesting thing about that is you've always started out as a team of one. You just talk about that experience a little bit like walking in team of one. Was it a situation where you were the accidental instructional designer that came in, or with a huge I mean, Belkin International is a huge company. You coming in being a team of one there. It's hard for me to imagine, but I know the first time I spoke to you were a team of one there. But what has How did that work out? Can you tell us just the story of both places?

Cyndi Nagel  
Yeah, absolutely. I I was a, I was working at fortunately, as a college student, and it was just a part time college student, you know, money to have some money to do things. And I enjoyed all the perks, right? Because when you worked at us spiritually, it was free skiing and free scuba lessons. And so it was a way for me as a poor broke college student to find some, you know, self care and recreation. I identify with any lnd pros that talk about how they fell into it accidentally, because that's exactly what happened was for Chile, so I became a one of the facilitators within that team. So I was working in store management, running a store in San Diego. I was doing my my finishing my education at Point Loma Nazarene college at the time studying psychology. And so I was doing practicum work for my psych degree, mental hospital, across the street from the store. And so again, just got into retail to just have some fun and make some money. And but I loved it so much. I love the environment. I love the community that came from working in that space. And I had the opportunity to become a facilitator, a new hire facilitator. And I also was very good at sales. And so my buyer would reach out to me and go, you know, what are you doing your event? This category is like double digit strong. Can you train the other salespeople from the other stores? And so that's what I did. So I started to train, sales skill selling skills, new hire orientation. Eventually, they would ask me to write some educational brochures around product for consumers. So I'm creating like pamphlets on how to pedestal Like a hiking boot or how to buy a tennis racket, and so it just kind of accidentally happened, you know? And then before I knew it, there was not a training position within the company, but I was holding out that someday there would be. And I could move into HR. Yeah. The you know, because my site degree would work well with HR. Yeah. And that's definitely what happened. After about three years, the role finally became available. And I became the training and recruitment supervisor. So I was managing all of the retail store training, and I was doing all recruitment postings for the company at the time had about 19 stores. Wow. So um, so, you know, there was a lot of hands on it was from sales training, to manager training to operations, types of training systems trainings, you know, I ended up spending 22 years there. And I did start as a team of one because the, the position didn't exist.

Luis Malbas  
Yeah. So it was a brand new thing.

Cyndi Nagel  
Yeah. Right. And I had a psych degree, I didn't have instructional design background or any of that. So, you know, elearning came up when we decided to change our legacy register system to a new updated, fancy touchscreen system. And it's, you got to train, you've got to train the, you know, 1500 employees on how to use the system. Wow. So it was like, well, maybe I can do this multimedia training thing that's happening back then. That's what it was called. And, and they let me purchase Captivate. And I made some elearning modules for our POS system. Wow. Like Captivate three or something like that. And that, of course, was super, like, helpful because I learned so much about developing elearning. I met a lot of key people, I was able to spend a week in New York doing a Captivate Master's class. Wow. Josh Cavalier.

Luis Malbas  
Oh, really, Josh, back then.

Cyndi Nagel  
Yeah, he was he was the Captivate guy back then. A lot of people there and realized, while I went to that week in New York to learn all about this tool and creating videos and elearning, from Josh, who at the time was the master, I met this great group of people. And so that was the AHA, I need to network with people. And kind of created in me like the opportunity to connect with people outside of my organization, either through clubs or classes, or workshops like that, or conferences, because I was learning as much from them as I was from reading books, or, you know, I'm just trying, I'm just trying to figure it all out.

Luis Malbas  
Right now. I love that. And I actually have some questions about that, that, that that I have in the QA section, and we'll get to that. But I am curious, when when did you realize that there was this thing called instructional design, or, you know, and all of that, I mean,

Cyndi Nagel  
it just kind of happened organically, I was creating workshops for each of the different parts of the store and operations, eventually creating workshops for our corporate teams as well, you know how to use Excel or how to understand a p&l statement. And every time a new project came up, I would try to infuse more of our opportunity to create elearning because it was easier. Of course, it had its challenges, because this was all new. And as a retail organization, it was pretty tough to get permission to. Yeah, or, but we figured it out eventually. And over time, I finally did build up a team of people that worked with me, and I had, you know, I had my my bike specialty guy, we did all our bike mechanics had to be trained, and I ran all his programs. We had all our scuba Department employees that had to be trained and certified. And I ran all of that too. And so I did eventually build to a team of five and then you know, and then the company, the company ended up going out of business. They were consumed by a Venture Capital Group, and you know, can go either way, when when that happens and and so that's how I ended up at Belkin because that company, you know, went out of business. So, by the by the end I was running training for 5000 employees 55 stores, multiple states Wow. Manufacturing in the manufacturing side of it for any of the end House staff, you know, branded stuff. Distribution RDC employees, yeah. Multilingual training Spanish for them. You know, compliance, managing all of the compliance and doing it all in house, I was teaching workplace harassment because, you know, it was retail. And in elearning, we did some elearning with the register systems and some of the store trainings, but a lot of it was face to face.

Luis Malbas  
That's really intense. And that's a lot. That's saying, you know, that's pretty amazing. Now, during that time, did you ever formally like, go after any type of instructional design certification? Anything like that? No,

Cyndi Nagel  
no, I didn't have time as a team of one, I just didn't have time those programs would pop up. And I just didn't have the time to do it. But I also was very tapped into that networking. Right. But I realized early on, and so I found groups that I could, you know, ATD was, was something I tapped into, and conferences, of course, learning guild, you know, the learning guild conference was super helpful. Through Josh, I would meet other people, you know, over, you know, so Josh was kind of a mentor for me early on, because he taught me so much. Yeah. And I still use so many of those things. Today.

Luis Malbas  
Totally. Yeah. So Captivate three, gosh, that's like, was that like, early? 2000s? Right. 2000. Yeah,

Cyndi Nagel  
really are like probably like 2007 2008, I had to build a POS training. And then once I did that, a few years later, we transition to SAP and I had to do all SAP trainings, and made all the elearning for it for the stores. And, you know, imagine, you've got to train 5000 people how to use the system, we only had a few weeks, between the old system sunsetting. And the new system going live, there was no like crossover time we that was the old was getting cut off, and the new was going live. So the easiest way to do that was send me a combination of some elearning. We did some face to face classes for some of the store managers just to give a bit more like an intense, you know, a couple of people in the store that new system really well. But for the masses, we just focused on the most common functions and built elearning around that.

Luis Malbas  
Wow. Wow. And so then you moved on to Belkin. Was that the similar situation where it was a brand new role, or did you feel

Cyndi Nagel  
Yeah, I mean, at the time in 2016, there wasn't a lot of l&d roles in Southern California available. I was interviewing for probably everything that was available. I was interviewing for Oakley I was interviewing for Gallo the winery, you know, I was interviewing with ASICs. So some of the sporting goods brands that were in the area that I was connected to, and Belkin popped up on LinkedIn as a job posting, I didn't know someone that worked there. But I applied without telling her I was going to apply for it. And the role was actually a sales product training role. Sales Training Manager, so it wasn't going to be all of the things I was doing leadership development systems and everything but but it was when I there's anything I know how to do it's how to teach sales. Yeah. How to, you know, help them move the numbers, right. So, so I was hired, thankfully, I was only out of a job for a month between being one of the last people it's fortunately, was the last of eight. And starting at Belkin, it was only a month, thank God, I was very lucky in that period. But so I came in at Belkin as only sales training, and focused on supporting our sales teams that needed product training around the consumer electronics we make specific for customers, for example, you know, one of our one of our customers, a big one is Best Buy, and the way they train their sales staff is elearning. So they didn't have anybody on staff that could build those and build them quickly. Well, I can do that. So to be able to build those and deliver them to to our retailers so that they can load them into their LMS is that was that was key. And then also think like outside of the box. You know, sometimes we had an app that we had to create training for so I had to figure out how to use Captivate to replicate an app, you know, and so it's always kind of been this learning process. I've studied the theories of adult learning through books, conferences, through webinars. But yeah, I don't have a formal I still just have a psychology degree from

Luis Malbas  
gosh, I have so many questions. Are you still is Captivate still your primary tool whenever you're building

Cyndi Nagel  
it use Captivate and use rice, probably the most because it's quick and easy. And I'm a team of one again, I'm back to being a team of one. So, so a little bit about Belkin. So I started a sales training seven years ago. And then just before the pandemic, that opportunity came that they created the first training role for the company. And I interviewed for it, and, and I got it. So so I'm back to being a team of one and really just starting from scratch, building out the full ecosystem of what learning engagement is for our companies. Beyond product now it's you know, skill training, leadership, development, all of it. So

Luis Malbas  
it's hard to wrap my mind around, I mean, the array of products that Belkin has, you know, and I've been a fan of Belkin products for years. It seems like, then a role to cover all of that, especially like, on the sales side, like for a long time. But

Cyndi Nagel  
I think it's actually really common in consumer technology that the product managers and marketing teams handle that. Right. Okay. Yeah, you know, Belkin has functioned very much like a startup since the beginning. And that's how startups are the product managers and the marketing teams create the training. So being able to add a new element, like creating elearning was new to Belkin. That was even when I came in seven years ago, they were like, what you could we can do this great. That so that helped out our marketing team who was focused on really like one pagers and short videos.

Luis Malbas  
Yeah, that's, that's a mate. Can you can you share it all? Like, what having having somebody formally in your role, whether the impact it's had on Belkin?

Cyndi Nagel  
Oh, yeah, so So the, at the time, they brought me in the there was a brand new product that Belkin was coming out with, and it was really a service, as well as consumer tech product. So it has to do with screen protection. So we make screen protector for phones, go to the Apple phone, you buy a new phone, they're probably gonna sell you a Belkin product, or at the time that they brought me in, we were creating a system that required application. So it was a skill that sales reps needed to learn aside from just selling the product, they needed to use this machine and, and use it quickly. And so. So anytime we launched a new customer, it was developing elearning customized to that customer creating some training assets if they could share with their teams, going to those stores if they wanted face to face instruction. So that required some travel for me. But I enjoy that it's been fun going all over the world training people on Belkin. And, and probably the most significant success is the sales related to that screen protection training, we were able to increase sales in one retailer that hadn't done any of the training, they just tried to launch it cold. And we were able to increase their sales by 60%. Wow, in a matter of weeks. So it can be very effective if you do it well. And it doesn't have to be complicated. We just made very simple, short trainings that people could digest on the go. And I just have to know the audience, right. So it's about analyzing the need. In that particular circumstance, it was mobile store employees, they don't have a lot of time to learn. They're trying to make sales every hour counts, every dollar counts. And Thank you Amanda can see

Luis Malbas  
Jennifer is saying intense. Seems like an understatement. Go Cindy. And then Madison's your training was so fun for that. And I think because of your approach, you got them excited about it. I know. I

Cyndi Nagel  
know. We did enjoy it. We you know, it was about making it interactive, creating some contests around who knows it best? Yeah. Yeah. Incentivizing in terms of it feels good to learn it. Yeah. And, and it feels good to make more money. Yeah, yeah, tap into the motivations for that learner and you go from there.

Luis Malbas  
You know, I have to ask this question, Cindy, because it just keeps on ringing in my head. But why? Why didn't you stay in sales? Why not? Just like,

Cyndi Nagel  
I love the learning, the leadership development part of it. Okay. Okay. So one of the things I really missed once I did come to Belkin was I wasn't doing leadership development anymore. And that was that was tough. I really, really missed it. So I held out hope that you know, and it just kept coming. of letting HR know, hey, I have a background in management workshops, I have a background in delivering compliance training if you ever need me, but I just let them know. Right. And and then I heard through the grapevine that they were talking about bringing in an LMS. And I would ping, you know, my people partnered and say, I have experience in this, if you want to pass it on, I can help you guys. I've done that. I've built RFPs. I've, I've interacted with LMSs. And so I love the leadership development side.

Luis Malbas  
Well, it's specific, be more specific about that, like, what is it that you love about the leadership development piece,

Cyndi Nagel  
I particularly like helping leaders understand how to be more effective with their teams. And so not just facilitating the workshops, but teaching them skills that help them manage their teams better. And then ultimately, the success that comes with that, you know, less turnover, more promoted employees, you know, higher engagement scores, all of that, that comes from, you know, employees suddenly becoming the superstars, because I've helped that manager coach, that employee and have turned on that, you know, that fire that turns them into a good employee. So that's leadership development. That's my favorite part.

Luis Malbas  
Yeah. It's so interesting, because you're a team of one, it seems like you should have a team, I should have a team.

Cyndi Nagel  
So. And I remind my boss that often, you know, so, yeah, I need a team, we could do so much more if I had a team. So so. And the other part of being a team of one and this department being relatively new to Belkin is that I have to build the budget. Yeah, you know, so. So, but that's a challenge, I kind of enjoy that challenge. You know, an example of that would be, when they did pick an LMS, they picked it without me. And didn't, I wouldn't have picked the LMS that they had picked. And we were kind of stuck with it. So when I did transition into the role, we had one more year on that system. And I just, I tried so hard to make it work. And the reason it wasn't so much that the LMS was a struggle to work with, because I could figure out how to post the courses and I could figure out all the reporting stuff. The learners didn't like it. Right. They need to like it, they need to want to go there. And they need it needs to be easy. Yeah. They struggled with that, even after trainings and all of that. So. So we went from what was a very budget LMS to right now we're implementing cornerstone. So I'm so excited, because the complete 180 From where we were to what we're about to launch in October.

Luis Malbas  
Oh, you're just getting October then is when you're at the end of

Cyndi Nagel  
implementation. Are you at? And yeah, but it's a night and day difference and couldn't get more budget? Yeah. You know, so I it's, it requires negotiation. And it took about two years to get to here. And but we're here and I'm excited.

Luis Malbas  
Yeah. Well, how about this one? This is this is somewhat connected. But you know, Belkin 's ethos revolves around understanding people and connecting them to things that they love. How do you do that with your training?

Cyndi Nagel  
Yeah. So the focus this past year has been, especially as we're building up for the for the new LMS has been that the employee has to own their learning, right? So you have to do the work individually, you have to know what skills you want and need to build. And you have to partner with your manager. And so it's, it's been a lot of sessions this year around that, around how to own your career development, about creating that path for making things happen for yourself, much like I have, right, like I've made these jobs manifest because I wanted them to happen. But I also kind of set up a plan in the background that I was working on. So so we've been working on mapping your career skills, and that motivates employee people. Because if we can show your manager that you're invested in developing within your role, or maybe that you're you're maxed out, you're at the height of your role, there's nowhere to go but your boss's job and your boss isn't going anywhere. You're motivated because we want your boss to know that you can do that job or maybe crossed into another area, and we'll be willing to take that chance if you if you're skilled and qualified and you want to go work in in China and help the product management team there will help you do that by upskilling. So you It's about just making a finding the motivation for the learner, making it personal, encouraging them to focus on growth, growth mindset, simple stuff, being willing to change. Because, you know, just like our products have to iterate and become better, as people within our skills, you have to iterate or become better. You know, because the world is changing, it's changing fast. So you've got to be constantly looking to learn and upskill. And what worked then might not work today. What wouldn't have worked that might work today, it's just a matter of critically looking at it, realizing the process and making it as simple as possible.

Luis Malbas  
You know, it's I love talking to folks that well, to l&d folks that have that, that significant talent development streak in them, you know, and it seems like, you definitely have that, how much of I mean, when you think about yourself, how much of us is that? How, how significant is that in what you do the talent development part, versus just doing the training function and all that, but building people like, how much is how high a priority is that for you?

Cyndi Nagel  
It's the highest priority. I mean, my title is talent development manager, that pretty seriously, I could just be serving content. But if I'm not helping people connect that to a personal goal, then I'm doing a disservice to the company. Yeah. So that's how I see it, I need to I need to have employees realize that no one's gonna hand you the knowledge. You don't want it. Yeah. And then I'll help you find it. You know, so, so. So today, I'm doing a lot of lot of skill building around, having growth mindset, building your skill sets, and figuring out what your skill sets are, and what they are what you need to grow into. We're focused on future technology, because we're consumer tech. So you know, AI and machine learning, that's all part of our business, do ya? Sales is always important. Our PMS. It's about product management, project management. It's about you know, listening to the voice of the customer, you know, so effective listening. So there's a lot of just basic fundamental, like leadership and self leadership things that I'm focused on, aside from serving up the LMS content.

Luis Malbas  
Yeah, yeah. So yeah, cuz you have, you know, talking to you initially, we're talking about Captivate and you building elearning. But there is also just, you're obviously, so strong at the talent development part, and, and doing all that, too. It's just such a that that is a potent mix, and I admire it greatly. So I just have a couple more questions, because we're hitting a time. But, gosh, there's so much that I could I could ask you, I'd like to know individuals that have had a significant impact on your career.

Cyndi Nagel  
My, my boss, the last boss, I had it as fortunately, she's still a mentor of mine. Her name's Cindy Stein. She just, if I asked, and and, and that's the key, right? You have to ask your boss, if you have an interest and you want to upskill you have to ask her boss and a good manager will support that. And that's what she did. She supported that. So she let me go to these conferences. She let me have these memberships. And you know, Belkin paid for it. And, you know, it wasn't like all the time, but I was judicious because we had a small budget, but she let me be involved in those things like sending me to for a week in New York to learn how to use Captivate was huge, huge. It would have taken me months to learn how to do what I learned in a week. Yeah. So so she was she was super instrumental. And then I've just met so many people in the industry through the groups. Yeah, cares. A great example. Karen, North love Cara. We finally were able to meet in person, but I feel like same like you. I feel like I've known her for years. That like a couple years ago. Josh has I tell people, he's my mentor, because he taught me so much about Captivate taught me so much about creating videos taught me about marketing elearning so I always tell people if you're just getting started, learn from Josh. He's amazing.

Luis Malbas  
Yeah, that's Josh Cavalier for your listeners out there.

Cyndi Nagel  
I mean, there's so many people that have helped prepare there. There's groups locally that have been really helpful. There was a group that I was going to call the learning benchmark group. We would meet once a year and have a one two day conference much like we do with with TLD C, but they were in person at Cal State Fullerton. Let's like what we do through TL DC. But it was life in Fullerton. And so different practitioners coming in sharing best practices and made so many connections and still connected with so many people from those. It's hard to say just one person, I tap into my network because I'm in a team of one

Luis Malbas  
you do. And I have a question about that. But first, let me get to Jennifer's asking how do you balance supporting others growth as a team along with developing your own growth path?

Cyndi Nagel  
Yeah. Well, I'm constantly learning it's just something I'm it's just I don't know what it is something in me I'm kind of constantly trying to stay in the in the know in terms of growth. So I do attend a lot of seminars and webinars personally, I invite the rest of the HR team to do the same. And then we share those learnings. So it's, it's more than just I'm, I'm attending a webinar for myself. But I'm bringing that information back and sharing it with the team or I'm implementing a program that I was able to create out of that webinar and share it with the team. So a good example of that is like LifeLabs, learning, as I was transitioning back into Belkin and had to tap back into learning and development after a five year hiatus. They've been instrumental, they do free workshops all the time. And they tell you, you can we'll send you the deck, and you can reuse it and use it in your own organization. And, and I do a lot of that stuff. Wow. Yeah. And it's and it helps me to not only upskill personally, but it helps me to, you know, each one teach one, if you can teach it, you become better at being a leader, an example of it. And that's, you know, that's so I do the coordination of the elearning. I do facilitation at least twice a month within the organization. I bring in speakers. You know, and so there's and then I provide a lot of just posts on the internet. A lot of like, micro learning links to the team every month, we create a schedule a year out to to know what to focus on every month.

Luis Malbas  
Do I mean, because it seems like you you must have like a specific strategy. I mean, I saw what was it you were signed up for? Another l&d conference that kind of went down a rabbit hole with that one? What was it Oh, navigate 23 which is coming up? I mean, it's

Cyndi Nagel  
coming up. I just it showed up in my inbox. And I was like, Oh, this looks interesting. I'll sign up for it. There's recordings I can catch it eventually. Right? And that's, that's where we Yeah, that's what I do.

Luis Malbas  
And that's pretty much kind of the way you do things. You looking just stuff that pops up. And, and

Cyndi Nagel  
yeah, LinkedIn, so you can save hashtag searches. You know, and so if I save, you know, AI and l&d or something like that, then artificial intelligence, or elearning than I usually will see in my feed workshops. Okay. I follow people that I respect. So you know, some of some of the industry people that the there's a whole list, so you can go on my LinkedIn page and see who I follow. And you'll see there are a lot l&d people in there. Right. Yeah. And, and they're the ones that are posting good information. So I follow a lot of slack groups. So daily see is not the only networking community I belong to. Yeah, I don't want to call talent development Think Tank. That's, that's amazing. It's been really interesting. And very strategic. So that has, has helped in terms of that kind of content with the talent management and development side of it, I need a lot of teaching, thinking. I volunteered at ATD. And then I volunteered for a pre certificate course on talent management and strategy. And so, you know, the good thing is I have support for my leadership to do those things individually, but then I'm also implementing what I've learned into my work. So

Luis Malbas  
yeah, yeah, I would, yeah, it seems like there, you actually probably have a model that you use that that other people could would find useful for implementing all this stuff into your professional development because it really is it seems like it's a constant process of nurturing what you're learning and so and you're just completely benefiting from it. I mean, being involved with all these networking groups and and just staying on top of that, but then it's also just the fact that you're you know that you're the that the Belkin supports you doing this and, and allows you to stay like focused on that. That is actually a huge, huge deal. I think that's really helpful. Right. Last question. You've been doing this for, you know, for a while, and you've seen trends, you've seen things come and go, anything in particular coming up that you're kind of have your eye on.

Cyndi Nagel  
I think, I think with AI, it feels very different. You know, I, you, you and I both went through the LMS, boom, and the micro learning boom, and all that stuff where you know, and here we are in some implementing, you know, cornerstone, but AI is definitely one that I have my eye on. For me, it's been super helpful, um, to one, so I use it almost every day, right? No brainstorming, research, you know, when I get tongue tied, and I can't think of what to write because, yeah, you know, so I use it for things like that. Coming up with quiz questions, you know, activity scenario examples, I could use it for all kinds of stuff, for my workshops, or for any of the elearning that are building out. So I think it has a lot of potential, and I think some of the new tools that are coming out, are incredible. So it's still very early. So I want to keep a close eye on it. Yeah. You know, I can see that there are some companies that will probably show up and go away pretty quickly. But, you know, I feel like I've been around long enough to tell when there's one that's probably going to stick around a little bit, right?

Luis Malbas  
Yeah. Because even the VR AR thing, you know, just XR, that was hot for a while, you know, you could go to one of the conference, go to the expos, and you'd see like, you know, just people's people's booths would have something like that, to highlight it just to get there. But then

Cyndi Nagel  
there's so much of it, that's helping one example for me. And that, that I can give you, you know, tangible example, early on, I was having to create product training, not only in English, but other languages, because we're a global brand. And the customers would be, you know, fits in Canada, then they require English, but they also require Quebec swath French, right, Canadian, French. So I know a little bit of French from high school, but you know, can't translate entirely. So that is very fast today, compared to the process that I had to rely on seven years ago, wow, that would have been a request to my translation localization team, it's probably a month turnaround by then it's late for the vendor. Because by the time the training requests comes to me, the product is hit stores, and I've only got about three weeks to create it. So you know, it's in launch it. And so. So yeah, today, that's easy. I can translate something in many languages very quickly today. Yeah, well, I wouldn't have been able to do that, you know, the days of of having to create my own product videos, because my marketing team doesn't have time to slot it into the production schedule. That's getting easier.

Luis Malbas  
Wow. Yeah, there's so much there really? Is there is, I mean, it's just happening, it's just sort of a done deal. I know that in a lot of ways. I don't know what I do without Chet GPT at this point, you know, there are other technologies that I've toyed with and played around with that have ended up sort of dropping off. But this one, it's, it's definitely feels like it's, it's, it's, it's going to be around and I'm looking forward to having this event, you know, coming up on September 20. And then, and then seeing what are we going to be talking about next year? You know, like,

Cyndi Nagel  
the time capsule element of this, right? Yeah, I

Luis Malbas  
just I really love that. And I, you know, and I've been wanting to do this for months, so I'm glad that it's finally coming together. Okay, Cindy, I think that's it, I am so glad that you finally took the time out and were able to, to have this conversation, learn more about you. You're, you know, you've just got such an interesting background, your journey has been really interesting. And a wealth of knowledge. I encourage everybody to connect with Cindy, you know, great addition to, to your network, to have Cindy there. And and I'm sure that if you continue to attend CLDC events, do anything with this community. You'll probably see Cindy around because she's really become instrumental in helping the quality of a lot of our programming. It's got a couple of comments here. Jennifer, this was great. Thank you and Amanda saying thank you as well.

Cyndi Nagel  
Amanda used to work with me at the company. So we were good friends, no longer with the company and hopefully about to start a brand new gig but yes.

Luis Malbas  
Excellent. All right. Well, um, thanks everyone. Have a great weekend. And let's see I'm not sure who's on the agenda next week but I do know in a couple of weeks we do have the AI labs event coming up that one is free. You can go to the to dc.com if you want to learn more about that I have a little banner right on the top there to click you into that for that for that event. I don't know we have about three 250 people registered for it. So

Speaker 2  
carrying it out to all of my other networks, so it's going to blow up.

Luis Malbas  
Yeah, I think I think it's going to Yeah, I I hope so I would love it to sell it out just because I think the discussion is going to be just as important as the sessions because I know there are probably more people out there using AI, then then then we thought so I think that's going to be fun. I mean, it'll be fun.

It is going to be powered, Jennifer, you're right. All right.

All right. I'm gonna go ahead and close it down. Thanks again. And we'll see everybody next time. Thank you. Bye. Thanks. Sure.

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